How do I choose between the collections?
Essence suits smaller gifts and everyday rituals. Founding covers the core decor pieces for shelves and tables. Signature holds statement pieces for milestones like a new home or a wedding.
Can I send a piece as a gift?
Yes. Add the recipient’s address at checkout and we can ensure there is price free packing slip and gift wrapping at a extra cost.
Can I include a gift message?
It can at a extra cost
Do you offer gift wrap?
[CONFIRM: gift wrap options and price]
02
Orders and delivery
Where do you ship, and how long does it take?
We ship to the United States, Canada, Australia, New Zealand and the UK and EU. Delivery times are advised at the time of checkout.
Full details are in our shipping policy.
Will I pay import duties or taxes?
Duties and taxes are included at checkout for each country
How do I track my order?
Tracking details, for example a tracking link sent by email once the order ships
Can I change or cancel my order?
Write to hello@aurellelivingco.com as soon as possible.
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Products and care
What are the pieces made of?
Each product page lists the material and finish. Natural stone has its own veining, so no two pieces look exactly alike.
Where can I find sizes?
Dimensions in inches and centimetres are on each product page under Details and dimensions.
How do I care for stone and ceramic?
Care notes are on each product page, because finishes differ.
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Returns and damage
What if it arrives damaged, or I need to return it?
See our returns and refunds page for the steps.
Can I exchange a piece?
unfortunately all sales are final
Choose a piece worth keeping
Start with the occasion, then the collection. Every piece is chosen to be kept, used and given.
